Inbound Call Routing
Press 1 for Sales. Press 6 for the AI.
A caller hears your greeting, presses a key, and lands on a queue, an extension, an outside number, voicemail, or an AI agent. After hours, the menu steps aside and the AI agent takes the call.
Where Each Key Can Send a Caller
A Queue, or Straight to a Person
Key 1 can open the sales queue. The next call in that queue goes to the agent who has been free the longest, or an agent can accept it themselves.
Hang Up, Extension, or an Outside Number
A key can end the call, forward it to extension 1001, or send it out to a normal phone number when the person who should take it isn't on the PBX.
Voicemail, or an AI Agent
One key can drop the caller into a mailbox. Another can hand the call to an AI agent, which is the useful one when the queue is already full.
Your Greeting, and a Retry
Welcome audio, a message for a wrong key, and a line for the end of the menu. You choose how many times to repeat it before the caller is sent on.
A Different Path When You're Closed
Set the hours the menu is live. Outside them, the greeting doesn't play and the AI agent takes the call.
Hold Music While They Wait
Each queue keeps its own hold music, overflow, and what happens when nobody is free, so a sales caller isn't sitting in the support queue's silence.
Press 1 for sales. Press 2 to hang up. Press 6 for the AI agent.
What a Clear Menu Is Worth
Callers Don't Explain Themselves Twice
The key they press is the department they wanted. Sales, support, and accounts stop sharing one ringing group.
The Longest-Idle Person Takes the Next Call
Inside a queue, the call goes to whoever has been out of a conversation the longest, not to whoever happens to grab the handset.
After Hours Is a Decision, Not a Dead Line
When the office is closed the menu steps aside. The AI agent takes the call, instead of it ringing an empty floor.
A Full Queue Doesn't Mean a Hang-Up
Overflow can hand the call to an AI agent, another queue, or voicemail. The caller still gets somewhere.
The Rest of the Switchboard
The menu decides where a call goes. These are the queues it lands in, the browser the agent answers on, and the view a supervisor has of the floor.
A list, a queue, and a window of time. Answered calls reach a free agent.
Inbound and outbound queues, with your own message and hold music.
Who is talking, who is idle, and how long callers have waited.
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