Week of 14 to 20 Sep 2026
New AutoCall dialer and queue improvements for agents and admins.
- Keyboard-first dialing: Press D to open the dialer, start typing right away, and control dialing with keyboard shortcuts.
- Queue callbacks in the dialer: Take callbacks for callers waiting in queue, and see pending callbacks, from the dialer page.
- Smoother callback handoff: Callers can request a callback from queue more reliably, with agent confirmation before connect and automatic retry if an agent does not pick up.
- More queue settings: Extra options when creating and editing queues.
- Clearer reliability monitoring: We improved how we catch and surface system issues so problems get fixed faster and service stays steadier for your callers.
